Shipping policy

Shipping & Delivery Policy

1. Print on Demand & Processing Times

All our products are made-to-order especially for you through our fulfillment partner, Gelato.

Because each item is custom-printed upon ordering, delivery consists of two phases:

Production Time: 1–4 business days (time required to print, package, and prepare your order).
Shipping Time: Varies based on the destination and chosen shipping method.

Total estimated delivery time = Production Time + Shipping Time.

2. Shipping Rates & Live Checkout Calculation

Shipping costs are not fixed for all items; they are calculated dynamically based on the destination country, order weight, and selected shipping speed.

Calculated at Checkout: Exact shipping rates will be displayed on the checkout page before you complete your purchase.
Shipping Options: We offer Standard Shipping and, where available, Express Shipping for faster delivery.

3. Sustainable Local Fulfillment

To deliver your products as quickly and sustainably as possible, Gelato uses a global network of over 100+ local production partners. In most cases, your order will be printed and shipped from the facility closest to your delivery address, reducing shipping times and carbon emissions.

4. Estimated Shipping Times

Domestic / EU Deliveries: Approx. 2–6 business days after production.
International Deliveries: Approx. 4–12 business days after production.

Please note: Estimated delivery dates provided at checkout are estimates and cannot be guaranteed.

5. Order Tracking

Once your order has been printed and picked up by the shipping carrier, you will receive an automated email notification containing a tracking link. You can use this link to follow the status of your shipment in real time.

6. Customs, Taxes & Duties

EU Orders: For deliveries within the European Union, orders are typically produced locally within the EU, so no additional import duties apply.
Non-EU / International Orders: If your order is shipped to a country outside the EU, it may be subject to local import duties, VAT, or customs clearance fees assessed by the destination country. These additional charges are the responsibility of the customer.

7. Damaged Packages or Shipping Issues

If your package arrives damaged or appears lost in transit, please report it to us within 7 days of delivery at Pritfourall@gamil.com or create a Ticket. Please include: